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Your Data Rights

Data Deletion Instructions

Last updated: October 12, 2026

At African Lions Tours, we respect your right to control your personal data. This page provides clear, actionable instructions for requesting the deletion of your data from our systems, as well as revoking any permissions you may have granted to us through Meta (Facebook/Instagram) Platform.

These instructions satisfy the requirements of the General Data Protection Regulation (GDPR) Article 17 (“Right to Erasure”), the California Consumer Privacy Act (CCPA), and Meta Platform Terms for app-connected data deletion.

Your rights at a glance

  • ✦ You can request deletion of your personal data at any time
  • ✦ You can revoke Meta (Facebook/Instagram) permissions independently
  • ✦ Deletion requests are processed within 30 calendar days
  • ✦ You will receive written confirmation when deletion is complete

Upon receiving a valid deletion request, we will delete the following data from our systems:

Data We Will Delete

  • Your account profile (name, email, phone number)
  • Booking inquiry records and concierge chat history
  • Newsletter subscription data
  • Meta OAuth tokens and Facebook/Instagram connection data
  • Shortlist, recently viewed items, and preference data
  • Any data obtained through Meta Graph API permissions

Data We Must Retain

  • Completed booking financial records (7 years — tax law)
  • Transaction receipts and payment references
  • Data required by court order or legal proceedings

Retained data is minimized to the legally required minimum and is not used for marketing or any other purpose beyond compliance.

The simplest way to request deletion of your data is by sending an email to our privacy team.

1

Compose your email

Send an email to privacy@africanlions.tours

2

Use the subject line

Subject: Data Deletion Request
3

Include verification details

To verify your identity and locate your data, please include:

  • • Your full name as used when booking or signing up
  • • The email address associated with your account
  • • Your phone number (if provided during booking)
  • • Whether you want all data deleted or only specific categories
  • • Whether you also want Meta/Facebook permissions revoked on our end
4

Receive acknowledgment

We will acknowledge your request within 3 business days and may ask for additional verification if needed to protect against unauthorized deletion requests.

5

Deletion completed

Your data will be deleted within 30 calendar days of receiving a verified request. You will receive a final confirmation email once the deletion is complete.

SLA Commitment

Acknowledgment: Within 3 business days
Deletion completion: Within 30 calendar days
Confirmation email: Sent upon completion
Contact: privacy@africanlions.tours

If you connected your Facebook or Instagram account to African Lions Tours, you can revoke our access directly from your Meta account settings. This immediately stops us from accessing any data through the Meta Graph API.

1

Open Facebook Settings

Log in to your Facebook account. Click your profile picture in the top-right corner, then select “Settings & Privacy” → “Settings”.

2

Navigate to Business Integrations

In the left sidebar, click “Security and login” (or “Privacy Center” on newer layouts), then find and click “Business integrations”. You can also go directly to:

facebook.com/settings?tab=business_tools
3

Find “African Lions”

You will see a list of all apps and websites connected to your Facebook account. Locate “African Lions” or “African Lions Tours” in the list.

4

Select and remove the app

Click on “African Lions” to expand its details. You will see the permissions granted (e.g., email, public_profile, pages_manage_posts). Click the “Remove” button.

5

Confirm removal and data deletion

A confirmation dialog will appear. Check the box that says “Also delete all posts, photos, and videos that African Lions posted on your timeline” (if available). Then click “Remove” to confirm.

6

Notify us (optional but recommended)

While revoking access on Facebook immediately stops data flow, we recommend also emailing privacy@africanlions.tours to request that we delete any Meta-sourced data already stored in our systems.

Important Note

Revoking permissions on Facebook stops future data access from Meta's platform. To ensure deletion of data already collected and stored in our systems, please also send a deletion request to privacy@africanlions.tours.

Day 0

We receive your deletion request

Days 1–3

Acknowledgment email sent; identity verification (if needed)

Days 4–25

Data located, reviewed, and deleted from all systems including backups

Day 30

Confirmation email sent — deletion complete

Certain data may be retained even after a deletion request due to legal obligations:

Data TypeRetention PeriodLegal Requirement
Financial transaction records7 years after transactionEgyptian tax law, international accounting standards
Payment receipts7 years after transactionFinancial compliance
Legal hold dataDuration of legal proceedingsCourt orders, litigation hold requirements

Retained data is anonymized where possible and is never used for marketing, profiling, or any purpose beyond the legal obligation.

Once your data has been fully deleted, you will receive a confirmation email at the address you provided in your deletion request. This email will include:

  • A summary of the categories of data that were deleted
  • Confirmation that Meta OAuth tokens and Graph API data have been purged
  • A note on any data that was retained due to legal obligations (if applicable)
  • A reference number for your records

For any questions about data deletion or your privacy rights:

Response Time

3 business days

Deletion Timeline

30 calendar days

Alternative Contact

support@africanlions.tours

You also have the right to lodge a complaint with your local Data Protection Authority (DPA) if you believe your rights have not been adequately addressed. For more details about our full privacy practices, please see our Privacy Policy.